Privacy Policy

Last updated: March 2026 | Effective: March 2026

Ruchika Events ("Ruchika Events", "we", "us", or "our") operates the Event Planner platform accessible at ruchikaevents.com and its subdomains. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

By accessing or using Event Planner, you consent to the practices described in this policy. If you do not agree, please discontinue use of our platform.

1. Information We Collect

Information you provide directly:

Account registration details (name, email address, phone number)
Wedding and event details (dates, venues, guest counts, budgets)
Guest list information including names, contact details, and RSVP responses
Payment information (processed securely via third-party payment providers — we do not store full card numbers)
Communications with our AI concierge (Saathi) and customer support team

Information collected automatically:

Device and browser information, IP address, and operating system
Pages visited, features used, and time spent on the platform
Referring URLs and search terms used to find our platform
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

To provide, maintain, and improve the Event Planner platform and its features
To personalise AI recommendations from Saathi based on your event profile
To process subscription payments and manage your account
To send transactional emails (confirmations, reminders, RSVP updates)
To send promotional communications about new features (you may opt out at any time)
To detect, prevent, and address fraud, security breaches, and technical issues
To comply with applicable legal obligations in India and Canada

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service providers: Payment processors, email services, cloud hosting (AWS), analytics tools — each bound by strict data processing agreements
Vendors: When you request a quote or booking through our marketplace, your name and contact details are shared with the relevant vendor
Legal requirements: When required by Indian law, Canadian law, court order, or to protect rights and safety
Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with appropriate notice

4. Data Retention

We retain your personal data for as long as your account remains active or as necessary to provide services. You may request deletion of your account and associated data by emailing privacy@ruchikaevents.com. Guest list data you have collected about third parties is your responsibility to manage per applicable laws.

5. Your Rights

Under Indian law (IT Act 2000 and DPDP Act 2023): You have the right to access, correct, and delete your personal data.

Under Canadian law (PIPEDA): You have the right to access and correct your personal information held by us.

To exercise these rights, email privacy@ruchikaevents.com. We will respond within 30 days.

6. Cookies

We use essential cookies for authentication and session management, analytics cookies (Google Analytics) to understand usage patterns, and preference cookies to remember your settings. You can manage cookies through your browser settings. Disabling cookies may affect platform functionality.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted database storage, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Event Planner is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

9. International Transfers

Your data may be processed on servers located in India, Canada, and the United States. By using our platform, you consent to this international transfer under appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our platform. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions, requests, or complaints:
Email: privacy@ruchikaevents.com
Ruchika Events, Mumbai, India & Toronto, Canada